This document was adapted from a standard template. Before relying on it, have a licensed attorney review the language for compliance with TCPA, GLBA, CCPA/CPRA, state-specific insurance regulations, and any partner network requirements.
This Privacy Policy describes how Novaura("Auto Savings Help Center," "we," "us," or "our") collects, uses, and shares information when you visit our website, call us at 800-555-0199, or otherwise interact with our services (collectively, the "Services").
We are not an insurance company. We connect consumers with licensed insurance agents and providers who may offer quotes for auto insurance and related products.
1. Information We Collect
Information you provide
- Contact details: name, phone number, email address, mailing address.
- Driver and vehicle information:date of birth, driver's license number (where required by partners), vehicle make/model/year, driving history, and current insurance details.
- Call recordings and transcripts: if you call us, your call may be recorded for quality assurance, training, and compliance.
Information collected automatically
- Device and browser type, operating system, IP address, and referring URL.
- Pages viewed, links clicked, and approximate location derived from IP.
- Cookies and similar technologies (see Section 6).
Information from third parties
- Marketing partners and lead-generation networks who refer you to our Services.
- Insurance carriers, agents, and credit bureaus, where you have authorized them to share information with us.
2. How We Use Information
- To match you with licensed insurance agents and providers.
- To respond to your inquiries and process your quote requests.
- To improve our website, marketing, and Services.
- To comply with applicable laws and respond to legal requests.
- To detect, prevent, and address fraud or unauthorized activity.
- To send marketing communications you have consented to receive, including calls, texts, and emails. You may opt out at any time (see Section 7).
3. How We Share Information
We share information with the following categories of recipients only as needed to deliver the Services or comply with law:
- Licensed insurance agents, brokers, and carriers in our partner network, so they can prepare a quote and contact you.
- Service providers that help us operate (e.g. hosting, analytics, call routing, customer support, fraud prevention).
- Legal and regulatory authorities when required by law or to protect our rights.
- Successors in a merger, acquisition, or sale of assets, subject to this Privacy Policy.
We do notsell your personal information for monetary consideration. Certain sharing with marketing partners may qualify as a "sale" or "sharing" under California, Colorado, Virginia, or other state privacy laws — see Section 8 for your rights.
4. TCPA Consent & Call Recording
By submitting your phone number or calling 800-555-0199, you consent to receive calls and text messages — including those placed using an automatic telephone dialing system or pre-recorded voice — from us and our partner network at the number provided, for the purpose of marketing insurance products. Consent is not a condition of purchase. You may opt out at any time by replying STOP to any text message or by following the instructions in Section 7.
Calls to and from Auto Savings Help Center may be recorded and monitored for quality, training, and compliance.
5. Data Retention & Security
We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
We use cookies, pixels, and similar technologies to operate the site, remember preferences, measure performance, and support advertising. You can disable cookies in your browser, but parts of the Services may not function properly. We honor Global Privacy Control (GPC) signals where required by law.
7. Your Choices
- Marketing emails:click the "unsubscribe" link in any email.
- Marketing texts: reply STOP to opt out.
- Marketing calls: ask the agent to add you to our internal Do Not Call list, or write to us using the contact info below.
8. State Privacy Rights
Residents of California, Colorado, Connecticut, Virginia, Utah, and other states may have additional rights, including the right to know, access, correct, delete, port, opt out of "sales" or "sharing," and limit use of sensitive personal information. To exercise these rights, contact us using the information below. We will verify your identity before responding and will not discriminate against you for exercising your rights.
9. Children
Our Services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be posted prominently on this page.
11. Contact Us
Questions, requests, or complaints? Contact us at:
Novaura
470 James Street, STE 007
New Haven, CT 06513
Email: support@novaura.io